Contingency Planning and Readiness

What does this service entail?

• Operational Contingency Planning: Defining clear fallback plans for disruptions such as power outages, inclement weather, system downtime, staffing gaps, or temporary facility limitations.
• Communication Continuity Planning: Defining internal communication paths, chains of command, and client protocols—including guidance when communication is limited or unavailable.
• Routing & Network Adaptation: Predefining rerouting strategies and service adjustments to maintain continuity when normal routes, partners, or facilities are unavailable.
• Condition-Sensitive Asset Preservation: Protecting perishable or reactive materials, such as laboratory reagents, during infrastructure disruptions.
• Planned Service Reduction & Recovery: Mapping how to reduce, pause, and restore services in a controlled, documented manner when continuation would compromise quality or compliance.
• Training: HIPAA and Proper Specimen Handing Training for Dispatchers and Couriers.

Who does this help?

This capability supports organizations operating in regulated, time-sensitive, or infrastructure-dependent environments where operational disruption can impact service quality, asset integrity, or compliance. It is relevant across industries where teams must continue, adapt, or pause operations deliberately when normal conditions no longer apply.